Reimagining Networking and Customer Support with AI Agents

Five years ago, meeting peers meant conference booths and coffee chats. Today, Irosha de Silva (Co-Founder & CEO @ Marketrix AI) and I connected through Boardy — an AI networking agent that learns your profile, finds ideal matches, and makes intros by email. 

In this week’s episode of This New Way, Irosha shares how he went “all in” on AI, built Marketrix AI to deliver on-screen guidance, and supercharged content creation with Grok and GitHub Copilot.

Welcome to This New Way, the podcast by Fellow - AI Meeting Assistant, where we bring you the AI playbooks and tools that leaders use to reinvent their workflows, products, and organizations. Get caught up on our first 7 episodes here.

This issue’s tutorials walk you through 👇

1. Building AI-driven introductions with Boardy

2. Generating high-impact LinkedIn posts in minutes using Grok

3. Implementing agentic, self-served support with Marketrix AI

Tutorial 1: Automate networking with an AI agent

Why it matters: Scale your networking by connecting with like-minded professionals effortlessly.

1. Message Boardy.

2. Receive a call: Boardy chats with you to learn your background and needs.

3. Get tailored intros: Boardy connects you with valuable people in your network.

Pro Tip: Before messaging, jot down your 2–3 key networking objectives. Boardy will use them to match you more precisely.

Tutorial 2: Craft high-impact LinkedIn posts in minutes

Why it matters: Share insights when they’re fresh.

1. Capture raw notes: Jot key takeaways or quotes immediately after an event.

2. Choose your AI: Paste notes into Grok or ChatGPT with a prompt such as:
   
   “Create a sharp, attention-grabbing LinkedIn post about [Event Name], weaving in these notes I took during the event. Use the same tone and voice from previous LinkedIn posts generated in this ChatGTP Project.”
   

3. Refine and personalize: Add your voice, tag relevant people, and choose an eye-catching image.

4. Schedule at peak times; respond to comments promptly.

Pro Tip: For real-time topics, Grok’s access to X data can unearth the freshest insights.

Tutorial 3: Implement agentic Customer Support with Marketrix AI

Why it matters: Reduce tickets and delight users with guided, on-screen help.

1. Grant Marketrix AI access to your application sandbox.

2. The agent “learns” your product, learns flows, and cross-checks documentation.

3. This enables real-time, on-screen visual guidance that helps users navigate tasks or get things done – reducing the need for manual setup and live support.

Pro Tip: Instead of just giving out instructions, Marketrix AI can show users how to get things done on the software - like an intelligent, virtual assistant.

Listen to the full conversation with Irosha

AI tools mentioned in this episode:

• Boardy — AI-powered professional networking agent

• Marketrix AI — Agentic support that shows users what to click

• Grok — Real-time insights from Twitter/X for up-to-the-minute research

• ChatGPT — Versatile language model for drafting, refining, and summarizing

• GitHub Copilot — Autocompletes code and accelerates development

Become an AI expert 

We’re in the middle of a whole new world – one where every function, from networking to support, can be reimagined with AI. 

This New Way is the podcast about bold leaders embracing the shift and rethinking what’s possible. 

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Until next time,

Aydin Mirzaee

CEO at Fellow AI and Host of “This New Way” podcast